This policy covers refunds for the following types of purchases:
- Private and duet sessions
- Small and large group classes
- Digital products
Refund policy for private and duet sessions
A private session is defined as a Pilates lesson with only one person in the studio. A duet session is defined as a Pilates lesson with two students in the studio.
Students have the option to buy classes as single sessions or session packs. The cancelation policy is the same whether the student has bought a single session, or a pack of sessions.
All private and duet sessions must be canceled at least 24 hours before the start of the session to receive a refund. Private and duet sessions canceled less than 24 hours before the start of the session are not eligible for refunds. For students who have bought session packs, private and duet sessions canceled less than 24 hours before the start of the session will have one lesson deducted from their pack.
Refund policy for small and large group classes
A small group class is defined as a class session consisting of 3-5 students. A large group class is a defined as a class session consisting of 6 or more students. The refund policy applies equally to both small and large group class sessions.
Students have the option to buy classes as single classes or class packs. Please read the following information carefully, as the policy is different for each.
Cancelations within 24 hours of the start of a group class will receive a full refund.
Cancelations within 23-12 hours of the start of a group class can credit their payment to a future class session.
There are no refunds or credits for a cancelation less than 12 hours before the start of class.
Students who buy class packs can cancel up to 12 hours before the start of their scheduled class session without penalty.
Students who cancel less than 12 hours before the start of their scheduled session will have one class deducted from their pack.
Refund policy for digital products
Refunds are accepted for the following reasons:
- Unresolvable technological issues
- Fraudulent purchase
For digital products, the refund policy lasts 14 calendar days. If 14 calendar days have passed since your purchase, you are not eligible for a refund.
If you want to request a refund due to a digital product not working properly, you must first contact me at firstname.lastname@example.org to troubleshoot the problem and resolve the technological issue.
If you want to request a refund due to a fraudulent purchase, you must provide relevant documentation.
Send your refund request via email to email@example.com. Include proof of purchase (for example, forward the email confirmation of your order). Also include your reason for requesting a refund, as well as any necessary documentation.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. While I will process the refund within three business days, it may take longer for your credit card company or bank to credit you. The speed at which financial institutions operate is beyond my control.
Digital products, class packs, and private session packs are nonreturnable and nontransferable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If ten business days have passed since I issued your refund, you’ve done all of the above, and you still have not received your refund yet, please contact me at allyson@allysonwhipple.
Only regular priced items will be refunded. Sale items will not be refunded.
Contact me at firstname.lastname@example.org for questions related to refunds.